Software Billing Policies FAQ

How do I get copies of my invoice?

A: Invoices can be accessed by logging into the Account Settings and clicking on the Billing History & Account Statement link within the Punchey application. If you would like some help, a member of our Accounts Receivable team can help walk you through it. Give them a call at +1 855 PUNCHEY

How can I see how much I owe on my account?

A: Any outstanding balances can be seen in the Account Settings, Billing HIstory section accessed through your Punchey application.

How can I update my credit/debit card?

A: Credit/debit cards can be updated by accessing the Account Settings within your Punchey application or by contacting the Punchey Accounts Receivable team at +1 855 PUNCHEY, or by email at accounting@punchey.com.

Can I change my billing date?

A: We do not change billing dates.

Can you split payments towards my monthly fee between two cards?

A: No. Punchey requires each payment to be charged to one card only.

Can I pay by check instead?

A: No, we do not accept checks for payment. We do however accept electronic checks via ACH.

Can I put my account on hold?

A: Due to the nature of a subscription business, we do not place accounts on hold.

Can I decrease my monthly payment?

A: By downgrading the edition you currently use or disabling additional services (such as additional user seats), your monthly bill may decrease. Please contact the support team at +1 855 PUNCHEY This option may not be available to you if you have committed to a higher level of service (via an annual contract as an example).

How can I report a change in ownership of the company?

A: Please contact Customer Support to request an ownership change at +1 855 PUNCHEY.

Why was I was double charged this month?

A: There are four common reasons this could happen.

• If you have been a customer longer than 3 months, and the charge is identical to your monthly subscription charge (International customers may have varying amounts due to international currency valuation), chances are the credit/debit card we have on file may have declined in a previous month and did not clear until this month. You can review all invoices and payments in the Account Settings within your Punchey application.

If you feel you are being charged in error, please contact Support and we will be happy to look into it for you.

Why was I charged an additional amount other than my monthly subscription?

A: Most likely it is for a service such as voice or payment gateway, email overages, list size overages or other one-time services. You can review all invoices in the Account Settings within your Punchey application.

I haven't been using the system, so why am I getting billed?

A: Punchey does not bill based on usage. As a subscription-based product, it works much like a gym membership where you get charged whether or not you go. Punchey provides you the ability to log in to an amazing automated system to help you build your business. Whether you choose to actually log in and use the system is up to you.

I cancelled my account. Why is Punchey following up with me about my outstanding balance?

A: Cancellation of your subscription does not dismiss outstanding balances or charges you had agreed to before cancelling. Please reach out to the cancellation team with questions about balances upon cancellation. To make a one-time payment after cancellation, please reach out to the Accounts Receivable team.

Please contact us for any other questions or concerns about our billing policy at accounting@punchey.com.