Software Billing Policy

1. General Billing

Usage of Punchey products and services constitutes customer's acceptance of Punchey's billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Punchey before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card or checking account on file to charge for recurring monthly subscription fees.
Subscription billing is based on availability of products and services, not based on usage. However, certain fees may be usage-based such as telephony, payment gateway connectivity, and email overages. Disabled applications will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.
Customers are responsible for keeping all credit/debit card and or checking accountdetails and contact information current. This can be done online through the Account Settings section of your Punchey account. To access the Account Settings, customers should log into their Punchey application, click on "My account" and then click "Payment Options".
All recurring subscriptions are automatically invoiced and charged to the credit/debit card or checking account on file.
Payment receipts are available to customers upon request or through the Account Settings section.

2. Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
ACH, also known as eCheck Billing: All DDA (Demand deposit accounts) are billed on the customer’s specific billing cycle date.
Late Fee: All past due accounts may be assessed a late fee.
Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
Deactivation: Once an account is delinquent 120 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

3. Fees

Late Fee: Punchey may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, Punchey may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: Punchey may assess a $50.00 processing fee on each returned check.
Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

4. Cancellation of Services

In the event of cancellation, Punchey will not prorate any portion of unused Service fees, and amounts due to Punchey must be paid in full.

5. Third Party Products and Advertising Usage

In the event Punchey collects fees for any third party products and/or services, including but not limited to advertising, live chat or telephony usage, the fees are non-refundable.

6. Payment Methods

Punchey accepts payments via credit/debit card or ACH account. Punchey currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

7. Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Punchey subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Punchey will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

8. Cancellation Process

Creating a Cancellation request: A request to cancel a Punchey application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an Punchey application must be made by completing Punchey’s Termination of Service form and emailed to accounting@punchey.com for processing. A copy of this form can be found here: Termination of Service Form

Simply canceling the credit/debit card with an Punchey account does not cancel the account. Punchey will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an Punchey representative or submit an online ticket with the cancellation form if you wish to initiate cancelation of your Punchey account. Likewise, returning an ACH payment does not cancel the account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Punchey Services, charged installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

9. Billing Disputes

Each Punchey customer agrees to provide Punchey 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Punchey receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Punchey has been given a chance to resolve the issue, Punchey has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Punchey, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Punchey retains the right to collect on any Services or fees that are due. Punchey may submit any disputed amounts to a collection agency. Once a chargeback has been received, Punchey has the right to suspend the account until the matter is resolved.

10. Refunds

Subscription and Service fees, including but not limited to those related to the Software Service, are nonrefundable and will not be prorated at any time.